tag:blogger.com,1999:blog-18499463.post8565385987137509033..comments2023-10-31T11:37:50.028-04:00Comments on on life & other inconveniences: Does An Admission Equal Guilt?Sandra Ruttanhttp://www.blogger.com/profile/06109584805469336742noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-18499463.post-62008274103540810382008-05-09T21:55:00.000-04:002008-05-09T21:55:00.000-04:00an admission should equal guilt but not for mecred...an admission should equal guilt but not for me<BR/><BR/><A HREF="http://www.getcreditsavy.com" REL="nofollow">credit repair</A>Weight Loss Warriorhttps://www.blogger.com/profile/07171923681280519981noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-64116596944015863892008-05-09T09:38:00.000-04:002008-05-09T09:38:00.000-04:00Well, there you go. The papers this morning are ta...Well, there you go. The papers this morning are talking about the "strained relationship" before the incident between the employee and the manager - the daughter of the franchise owner.<BR/><BR/>I bet there was a strained relationship between the daughter of a guy who owns four Tim Hortons franchises and a single mother of four working for $9.05 an hour.<BR/><BR/>That's less than $20,000 a year. That may the real story here, but we've been taught not to talk about that.John McFetridgehttps://www.blogger.com/profile/09442198820998606682noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-54274577367569783292008-05-08T22:14:00.000-04:002008-05-08T22:14:00.000-04:00Has there been any evidence surface that there wer...Has there been any evidence surface that there were previous problems with this employee? Then why are people so ready to believe it? Don't we all deserve the presumption of innocence? Read more about what I've had to say <A HREF="http://frommybottomstep.wordpress.com/2008/05/08/what-does-the-tim-horton-company-value/" REL="nofollow">HERE</A>.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18499463.post-22311820661888207652008-05-08T17:05:00.000-04:002008-05-08T17:05:00.000-04:00dc, I'm with you - that's customer service! And i...dc, I'm with you - that's customer service! And it's as it should be. I think most of us feel a sense of obligation to someone who's provided good service to us, and we want to go back there at some point and return the favour. Given a choice, we'll give them our service instead of someone else.<BR/><BR/>John... unions and shrinking middle class, huh? Interesting. I was happy blaming the government and taxes...Sandra Ruttanhttps://www.blogger.com/profile/06109584805469336742noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-10916066105113347872008-05-08T15:09:00.000-04:002008-05-08T15:09:00.000-04:00"I am not very keen to these large corporations tr..."I am not very keen to these large corporations trying to apply VERY strict rules they can bank every penny. Aren't they making enough?"<BR/><BR/>I'm seeing stuff like this more and more lately.<BR/><BR/>At the same time, someone recently made the connection between the shrinking middle-class and the lack of unionization. In truth, I don't expect unions to make a comeback (or ever to show up at fast foodplaces and other "service" industries) and I expect the march of the corporations will continue unabated. Oh well, at least we get what we want....John McFetridgehttps://www.blogger.com/profile/09442198820998606682noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-9792945096833836762008-05-08T14:21:00.000-04:002008-05-08T14:21:00.000-04:00Seems like they were using her to set an example. ...Seems like they were using her to set an example. I am not very keen to these large corporations trying to apply VERY strict rules they can bank every penny. Aren't they making enough? Won't better customer service equal more money in the end? <BR/><BR/>I've eaten at restaurants where if you order a plate with potatoes, salads, and chicken, then eat the potatoes and salads, but find something wrong with your chicken they take back your plate and bring out a FULL plate. Now that's customer service (ps- they didn't make me pay for the second plate of food!) <BR/><BR/>Truly sad when Tim Horton's has gotten that greedy.DChttps://www.blogger.com/profile/09806912442993899621noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-83616915491105621452008-05-08T13:35:00.000-04:002008-05-08T13:35:00.000-04:00John, no Tim's, huh? Well, it looks like your sta...John, no Tim's, huh? Well, it looks like your status is safe, as it's confirmed, <A HREF="http://www.ctv.ca/servlet/ArticleNews/story/CTVNews/20080508/timbit_firing_080508/20080508?hub=TopStories" REL="nofollow">she has been hired back.</A> And apparently, she's worked there about three years.<BR/><BR/>Randy, dead right that's the way to treat customers. Courtesy goes a long way.<BR/><BR/>Naked Trewth, thanks for dropping by and adding your thoughts. I understand what you mean by the power trip - I think McDonald's isn't hard to work up the ladder in either. I know when I worked there part time, back in high school, a guy my age was a manager. He'd put in enough time to work himself up to that. He wasn't an unreasonable jerk, though.<BR/><BR/>I'm glad the company cleared it up. It really seemed unreasonable to me.Sandra Ruttanhttps://www.blogger.com/profile/06109584805469336742noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-15995793455768643082008-05-08T13:27:00.000-04:002008-05-08T13:27:00.000-04:00I'm with John...I say there is a feud between the ...I'm with John...I say there is a feud between the manager and Nicole. It's relatively easy to become a supervisor/manager at Tim's. All it takes is punctuality over a period of time (granted, there is more to it). I've known a few people over the years who have used Tim's as their platform for building interpersonal skills and supervisory/managements skills. These are my first friends who will admit how easy it is to *power trip* when given such responsibility at a young age (for some) or to such an inexperienced person. It strikes me that the manager was going *by the books* and was possibly new in her own position and didn't know what to do. I am NOT defending her -0 when in doubt ASK! Thanks for blogging this!Naked Trewthhttps://www.blogger.com/profile/03507210605933078354noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-1754227176333732462008-05-08T10:28:00.000-04:002008-05-08T10:28:00.000-04:00It does sound a bit cold. Back in my high school d...It does sound a bit cold. Back in my high school days(ancient history), I worked at a fast food joint. An elderly couple came in regularly for burgers and coffee. I started offering refills on the coffee(not a common practice back then). Little did I know that they knew the owner. At an employees' meeting, I was complimented and everyone was told that was how you built customer loyalty. Needless to say, for an unsure kid, a big ego boost. As John said, there was probably more to the story.Randy Johnsonhttps://www.blogger.com/profile/16627907086811387527noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-78155152279746517002008-05-08T10:23:00.000-04:002008-05-08T10:23:00.000-04:00Hey, I just heard on the radio that Tim Hortons ha...Hey, I just heard on the radio that Tim Hortons have said sorry and rehired her.<BR/><BR/>Now if only we could get them to use fair trade coffee...John McFetridgehttps://www.blogger.com/profile/09442198820998606682noreply@blogger.comtag:blogger.com,1999:blog-18499463.post-41240277665621637502008-05-08T09:36:00.000-04:002008-05-08T09:36:00.000-04:00I think there's more to this story. It sounds like...I think there's more to this story. It sounds like a (probably long-simmering) manager-employee fued looking for an excuse.<BR/><BR/>And if you stop going to Tim Hortons, I lose my status as the only Canadian who doesn't go there. Well, maybe we can start a trend....John McFetridgehttps://www.blogger.com/profile/09442198820998606682noreply@blogger.com